Reference: Henry, S. B.; Schreiner, J. G.; Borchelt, D.; & Musen, M. A. A Needs Analysis for Computer-Based Telephone Triage in a Community AIDS Clinic. 1992.
Abstract: This study describes the complexity of the telephone-triage task in a community-based AIDS clinic. We identify deficiencies related to the data management for and documentation of the telephone-triage encounter, including inaccessibility of the medical record and failure to document required data elements. Our needs analysis suggest five design criteria for a computer- based system that assists nurses with the telephone-triage task: (1) online accessibility of the medical record, (2) ability to move among modules of the medical record and the triage-encounter module, (3) ease of data entry, (4) compliance with standards for documentation, and (5) notification of the primary-care physician in an appropriate and timely manner.